Lead Teller
$39,000–$52,000 year
On-siteMonsey, New York, United States
Job Summary
Manage the daily activities of the teller line, ensuring efficient and accurate processing of transactions, maintaining compliance with banking regulations, and providing exceptional client service. Identify and resolve complex client servicing issues, listen for financial wellness opportunities during conversations, and transition clients to a banker. Observe and coach tellers to enhance client experience and operational effectiveness, while overseeing branch staffing, scheduling, and compliance with regulatory and security controls. Balance cash drawers within guidelines and attend morning huddles and end-of-day debriefs. Support the branch manager in onboarding and training new tellers. Work Saturdays as directed by management.
Required Qualifications
- High School Diploma, GED, or equivalent business experience
- Minimum of 3 years demonstrated superior client relationship skills
- Minimum of 3 years' experience in cash handling
- Working knowledge of PC with Windows based applications and calculator
- Demonstrated ability to lead, motivate, and foster teamwork
- Demonstrated organizational skills while managing multiple tasks
- Valid driver's license
Desired Qualifications
- Notary License
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