Lead Teller
$39,000–$52,000 year
On-sitePlattsburgh, New York, United States
Plattsburgh, New York, United StatesOn-siteFull Time$39,000–$52,000 yearSenior LevelHigh School Or EquivalentEnterprise
Full TimeSenior LevelHigh School Or EquivalentEnterprise
Job Summary
Manage the daily teller line, including scheduling, staffing, and coaching staff to enhance operational effectiveness and client experience. Resolve complex client servicing issues, uncover financial wellness needs, and transition clients to bankers for deeper conversations. Balance cash drawers, adhere to regulatory and security compliance, and participate in morning huddles and end-of-day debriefs. Support the Branch Manager in onboarding and training new Tellers while maintaining current knowledge of product guides and policies. Work Saturdays as directed by management.
Required Qualifications
- High School Diploma, GED, or equivalent business experience
- Minimum 3 years of Demonstrated superior client relationship skills
- Minimum 3 years of Experienced in cash handling
- Working knowledge of PC with Windows based applications and calculator
- Demonstrated ability to lead, motivate, and foster teamwork
- Demonstrated organizational skills while managing multiple tasks
- Ability to occasionally operate a motor vehicle with a valid driver's license
- Must be available to work on Saturdays as directed by management
Desired Qualifications
- Notary License
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