Lead, Technology Help Desk
$140,000–$160,000 year
Remote · New York City, New York, United States or United States
New York City, New York, United States or United StatesRemoteFull Time$140,000–$160,000 yearMid LevelBachelors DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
Lead, Technology Help Desk role overseeing IT Help Desk operations, managing team performance and vendor relationships, requiring a bachelor's degree, strong leadership, and 3+ years in ServiceNow.
Required Qualifications
- Bachelor’s degree or equivalent work experience
- 3–5 years in a Help Desk Manager or Senior IT Lead role managing 5+ team members
Desired Qualifications
- 3+ years of experience with ServiceNow
- 2+ years of Apple configuration and support experience (iPads, iOS, iPhones, MacBooks, etc.)
- Strong customer service focus and ability to work under pressure
- Excellent analytical, troubleshooting, and leadership skills
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