Lead Technical Support Specialist
$48,006–$60,008 year
Hybrid · Albuquerque, New Mexico, United States
Job Summary
Lead Technical Support Specialist (TSS) provides Tier 3 technical guidance and support for computer and audio-visual systems within a higher education setting. The role delivers hybrid, remote, and on-site support while mentoring technicians, staff, and faculty, and participates in planning and implementing classroom technology projects, live campus events, and multimedia initiatives. Responsibilities include troubleshooting complex hardware/software issues, creating training materials and videos, maintaining a knowledge base, evaluating technology platforms and vendors, and collaborating with IT teams to improve service delivery. The position emphasizes advancing instructional technology and ensuring reliable operation of classroom AV, video, and networked systems.
Required Qualifications
- Associate's degree or higher
- Two to six years of related experience
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.