Lead Technical Support Engineer - Power Conversion and Storage Solutions
$98,400–$98,400 year
RemoteUnited States
Job Summary
Lead technical discussions with customer engineering teams for issue resolution and technical solutions in response to RFIs/RFQs. Maintain an active, ongoing technical relationship with customers following system commissioning, serving as the trusted point of escalation for operational questions and technical issues. Conduct root cause analysis and troubleshooting for field issues involving power conversion systems, inverters, and battery energy storage systems in live, mission-critical environments. Address technical deviations promptly, manage fault reports through closure, and provide expert support to site engineers both remotely and on-site to minimize downtime. Act as the voice of the customer internally, communicating technical requirements and field feedback across Systems Engineering, Design Engineering, and Product Management. Produce high-quality technical documentation including post-commissioning site assessments, root cause analysis summaries, and customer-facing specifications. This high-visibility role sits at the intersection of technology, customer success, and business growth, requiring equal parts engineering depth, field experience, and relationship management excellence.
Required Qualifications
- Bachelor's degree in Electrical Engineering, Power Engineering, or a related technical discipline
- 6 years of relevant engineering experience in power systems or related fields
- Demonstrated leadership in technical customer-facing environments
- Fluency in English - verbal and written
- Ability and willingness to travel up to 25% annually
- Power Conversion / Inverter Technology – Practical experience with industrial inverters, UPS systems, rectifiers, and power electronics in high-availability, mission-critical settings
- Hands-On Field Experience – Demonstrated experience leading or supporting commissioning of complex power conversion and storage systems, including system integration, functional testing, and customer acceptance
- Customer Engagement – experience managing technical customer relationships, leading design and operational reviews, and representing company technical capabilities externally
Desired Qualifications
- Experience with power monitoring platforms and energy management tools
- Familiarity with relevant North American and international standards: NEC, NFPA 70E, IEEE, IEC, ASHRAE
- Prior experience in field engineering, application engineering, or technical account management role
- Experience with GE Vernova Power Conversion and Storage or equivalent power conversion and energy storage product lines
- Experience working with large-scale industrial or utility-scale power conversion and storage operators
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