Lead Technical Program Manager
On-siteWilmington, Delaware, United States
Job Summary
Lead end-to-end product delivery processes, including intake, dependency management, release management, and operationalization, while managing timelines, blockers, and resourcing. Drive change management activities across functional partners to ensure adherence to risk, controls, compliance, and regulatory requirements. Develop comprehensive project plans incorporating technical requirements and resource allocation, utilizing enterprise-authorized AI capabilities to accelerate planning and risk synthesis. Identify and mitigate risks proactively, championing agile delivery practices and continuous improvement. Collaborate with cross-functional teams to define program scope and deliverables, ensuring alignment with business goals while fostering productive stakeholder relationships.
Required Qualifications
- 5+ years of experience or equivalent expertise in technical program management and product delivery, leading complex technology projects and programs in a large organization
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity
- Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations
- Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
- Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
- Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
Desired Qualifications
- Proficient knowledge of the product development life cycle, design, and data analytics
- Experience of ServiceNOW or similar workflow technologies
- Experience of platform as a product
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