Lead Systems Operations Engineer- Informatica
$119,000–$187,000 year
HybridCharlotte, North Carolina, United States
Job Summary
Lead complex initiatives for Informatica platform availability, resiliency, capacity management, and disaster recovery. Provide advanced Level 2 and Level 3 support for production environments, driving incident, problem, change, and knowledge management processes per ITIL best practices. Perform root cause analysis, implement corrective actions, and partner with development teams to onboard, optimize, and modernize ETL workloads. Establish monitoring, observability, and alerting capabilities while managing vendor relationships and coordinating support activities. Ensure compliance with enterprise security, vulnerability remediation, and audit requirements across Linux, Windows, database, and cloud technologies. This role supports a 24x7 follow-the-sun operating model, requires weekend/holiday coverage, and involves on-call rotation. No visa sponsorship available.
Required Qualifications
- 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 5+ years of experience in Platform Engineering, Data Integration, Middleware Engineering, or related technology disciplines
- 5+ years of hands-on experience administering and supporting Informatica PowerCenter in large-scale Linux enterprise environments, managing Informatica platform upgrades, vulnerability analysis, migrations, patching, performance tuning, and operational support
- 3+ years of experience supporting Informatica IDMC (Intelligent Data Management Cloud) platforms and cloud-based data integration services
- 5+ years of experience troubleshooting environments across the entire ecosystem (i.e. applications to infrastructure), identifying root cause, fixing, and documenting problems, and implementing preventive measures
- 3+ years of experience working with relational databases such as Oracle, SQL Server, DB2, or similar platforms
- Ability to work weekends and holidays as assigned
- Ability to work on call assigned and support a 24x7 follow-the-sun operating model
- Ability to work additional hours as needed during major incidents, high-risk change windows, customer-impacting events, or periods of elevated operational volume
- Flexibility to operate in a fast-paced production-support environment that requires rapid triage, accurate communication, disciplined documentation, and timely escalation
- Ability to maintain readiness for emergency banner support, stakeholder notifications, incident bridge participation, and executive visibility updates when customer or business impact is probable or confirmed
Desired Qualifications
- Informatica Professional Certification (PowerCenter and/or IDMC)
- Experience migrating workloads from PowerCenter to IDMC/CDI-PC
- Experience with CI/CD pipelines, DevOps automation, Infrastructure as Code (IaC), and deployment automation
- Experience with scripting and automation technologies including PowerShell, Python, Shell Scripting, or Ansible
- Experience with enterprise monitoring and observability platforms such as Splunk, AppDynamics, Grafana, or similar tools, including knowledge of Site Reliability Engineering (SRE) principles and operational best practices
- Experience supporting enterprise data platforms within highly regulated industries
- Knowledge of data governance, data lineage, metadata management, and information security controls
- Experience leading platform modernization, cloud transformation, and data integration strategy initiatives
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.