Lead Systems Engineer
HybridTampa, Florida, United States
Job Summary
Conduct third-level technical support for VDI environments, analyzing monitoring data to minimize service interruptions and optimizing Azure Virtual Desktop and Windows 365 platforms. Deploy, configure, and maintain the iGel OS endpoint management platform while leveraging automation to standardize operational workflows. Serve as a subject matter expert for Microsoft Entra, Azure services, and Citrix technologies, collaborating with vendors and departments to implement new systems and upgrades. Provide training to Help Desk and Operations staff, manage risk and control processes, and participate in a 24/7 on-call rotation for off-hours support.
Required Qualifications
- Minimum of 6 years of related experience
- Must be flexible and be available to provide off-hours support when required
- Must be a part of a 24/7 On-Call rotation
- Minimum of 5 years' experience in Desktop and Remote Access Technologies including VDI and Citrix Cloud
- Subject Matter Expert with 5+ years of experience in the following Citrix technologies: CVAD (Citrix Virtual Applications and Desktops), NetScaler, Provisioning Services, Machine Creation Services, Cloud Services and Storefront servers
- 5 + Years' experience with Microsoft Windows Server and Workstation technologies
- Strong knowledge of Microsoft Azure Cloud Services, Infrastructure services such as Networking, Print and File Services, Storage Services, Security Services and Active Directory Policy management
- Microsoft Azure services (design/implementation/optimization/troubleshooting)
- Azure Virtual Desktop (AVD) (host pools, images, scaling, FSLogix, monitoring, performance)
- Windows 365 and Azure Virtual Desktop (AVD) (use cases, integration, connectivity, support model)
- Networking for cloud/VDI (VNets, DNS, NSGs, firewall/proxy, latency/bandwidth)
- Microsoft Entra (Entra ID) (Conditional Access, MFA, governance, integration for virtual desktops)
- Strong knowledge of IGEL platform: OS Base Build & Configuration, Authorization & Authentication, Support and Management of the endpoint devices including maintenance
- Knowledge of SysTrack monitoring tools, Microsoft SQL Server, and IIS
- Strong background in Ivanti formerly known as AppSense Management Suite and Storage Area Networks
- Knowledge of PowerShell scripting
- Strong project management and leadership skills
- Self-starter, independent worker, and team player
- Good written and verbal communication skills
- Working knowledge of the ITIL framework
- Knowledge and expertise in disaster recovery procedures
Desired Qualifications
- Bachelor's degree preferred or equivalent experience
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