Lead Store Associate

Job Summary

Required Qualifications

• •Must be 21 years of age or older
• •High School Diploma or General Educational Development (GED) certificate
• •A minimum of 1 year of experience in a customer-facing or sales environment
• •A minimum of 1 year of experience using point-of-sale (POS) systems and cash handling
• •A minimum of 6 months of leadership experience in a retail environment
• •Minimum of 6 months of hands-on experience in retail store operations, including but not limited to executing opening and closing procedures, and reconciling cash drawers
• •Curaleaf Team Members need a minimum of 6 months of experience as a Store Associate demonstrating consistent performance
• •Strong leadership and team-building skills with the ability to coach and motivate others
• •Familiarity with retail standard operating procedures (SOPs), safety protocols, and loss prevention practices
• •High level of attention to detail, especially in cash handling and inventory management
• •Excellent customer service and interpersonal communication skills
• •Strong problem-solving and decision-making abilities
• •Ability to work independently and as part of a team in a high-volume, compliance-driven setting
• •Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights
• •Multi-tasking with the ability to quickly pivot to other tasks
• •Comfortable using technology and learning new tools to support operations and customer interactions
• •Strong time management and organizational skills
• •Strong de-escalation skills and the ability to redirect upset customers to result in a positive guest experience
• •Basic proficiency in mathematics and computer applications
• •The ability to maintain a solution-driven mindset when dealing with upset customers
• •Strong conflict resolution skills and the ability to handle high-stress situations
• •Ability to support store leadership by taking initiative and a proactive approach
• •Ability to work across all stations within the store, based on business needs
• •The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• •While performing the duties of this job, the employee is required to stand for extended periods, regularly stand, walk, talk, or hear, stoop, kneel, crouch, or crawl, use hands and fingers to feel, reach with hands and arms, and lift up to 25 pounds
• •The employee is occasionally required to climb, balance, and lift up to 50 pounds
• •This position requires close vision (clear vision at 20 inches or less)
• •This position has allergen warnings, including potential exposure to dust, pollen, and plant pathogens
• •requires the ability to work in confined spaces
• •possess high stress tolerance
• •adaptability, and flexibility to work in an ever-changing environment
• •Must have open availability on weekdays, evenings, weekends, and holidays

Desired Qualifications

• •Previous knowledge of inventory management, systematic restocking of merchandise, fulfillment of online and in-store orders, and conducting daily inventory counts and comprehensive inventory audits to maintain stock accuracy and compliance
• •Background in a sales role with a focus on tracking KPIs and meeting sales targets
• •Previous experience within a regulated retail setting