Lead Store Advisor, Century City Mall
$61,984–$68,016 year
On-siteLos Angeles, California, United States
Job Summary
Orchestrate floor flow as an expert role model for the 5 Steps of Service, empowering Advisors to master the Cloud CX framework and deliver a premium experience. Drive functional excellence by owning a specific pillar of expertise—Customer, Experience, Store Operations, or People—while maintaining meticulous standards across the store. Resolve complex after-sales inquiries and operational hurdles with empathetic, personalized solutions that safeguard elevated service standards and fan relationships. Guide and motivate the team through impactful coaching and balanced feedback to foster a culture of shared accountability. This role requires 3+ years of functional experience in premium retail or high-volume customer-focused environments, with a focus on leading projects and mentoring peers. Candidates must demonstrate emotional intelligence and a keen eye for detail within the sports, performance, or fashion industries. Compensation ranges from $29.80/hr to $32.70/hr plus a quarterly bonus, with additional benefits including medical, dental, vision, and a 401k program.
Required Qualifications
- 3+ years of functional experience in premium retail operations or in a high-volume, customer-focused environment
- demonstrated the ability to lead projects, manage floor priorities, or informally mentor peers to achieve collective performance goals
- deep understanding of service excellence
- ability to analyze information to solve problems and handle planned changes effectively
- emotional intelligence by remaining aware of your strengths and approaching unfamiliar topics with openness and curiosity
- keen eye for detail
- passion for technical product storytelling, particularly within the sports, performance, or fashion industries
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