Lead Store Advisor, Boston
On-siteBoston, Massachusetts, United States
Job Summary
Supervise a team of Store Advisors, mentor staff, and drive sales performance while maintaining operational excellence. Lead customer interactions, optimize inventory management, and execute visual merchandising plans to ensure accurate stock levels and premium store displays. Serve as the primary contact for store leadership, IT, and Facility Management regarding product flow and system functionality. Train the team on BoH processes and contribute innovative ideas for merchandising, store events, and community activities. Work weekends, evenings, and holidays as needed. Join the Retail team at On, where we create immersive, design-led spaces that bring our brand and products to life for fans globally.
Required Qualifications
- 2 - 3 years of experience in retail operations or a customer-focused environment
- At least one year of experience leading teams, managing projects, or driving performance improvement initiatives
- Ability to work weekends, evenings and holidays as needed
Desired Qualifications
- Experience in the Outlet, Running, Fashion, or Sports industry is a plus
- A passion for these areas is essential
- Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team
- A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards
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