Lead Solution Success Manager - Platform & Emerging
On-siteLondon, England, United Kingdom or Amsterdam, North Holland, The Netherlands
Job Summary
Drive strategic solution alignment and governance by acting as a key internal advisor to navigate complex customer challenges and accelerate time to value. Design and deliver scalable one-to-many enablement programs, including expert-led office hours and webinars, while partnering with Product and Engineering to advocate for platform improvements and self-service features. Synthesize high-value customer feedback to influence the product roadmap and develop internal training content that empowers the broader team. Serve as the primary voice of the customer to guide them along their maturity journey and ensure platform execution connects to business strategy.
Required Qualifications
- Undergraduate degree or equivalent experience in a technical, business, or related field
- 6+ years of progressive experience in a specialised, customer-facing technical role (e.g., Solution Architect, Technical Consultant, Technical Customer Success Manager)
- Track record of creating and delivering technical training content
- Reliable internet access for any period of working remotely
- Ability to travel up to 15% annually for customer and internal strategic meetings
- Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards
Desired Qualifications
- A passionate, tenacious self-starter who is driven to achieve long-term customer value and exhibits a high level of comfort working in ambiguity
- Proven track record in designing and leading scalable enablement programs or digital transformation initiatives
- Exceptional executive communication skills (written and verbal) with the ability to influence cross-functional stakeholders across CPX, Sales, Product, and Engineering
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