Lead Software Engineer - Sr ServiceNow Developer
$150,000–$200,000 year
HybridHyderabad, Telangana, India
Hyderabad, Telangana, IndiaHybridFull Time$150,000–$200,000 yearSenior LevelFinancial ServicesLarge
Full TimeSenior LevelLargeFinancial Services
Job Summary
Configure and customize ServiceNow applications, workflows, and integrations using JavaScript, Glide APIs, Flow Designer, and Business Rules while managing update sets and development lifecycles. Develop REST and SOAP integrations via Integration Hub and contribute to CI/CD pipeline automation for reliable deployments. Lead functional, regression, and API testing across ITSM, Service Catalog, and ITOM modules, building automated test frameworks using ATF and Selenium. Mentor junior engineers on QA best practices and collaborate with global teams across multiple time zones in Agile ceremonies.
Required Qualifications
- 8+ years in software testing/development
- 4+ years on ServiceNow platform
- Hands-on proficiency in ServiceNow development and scripting (JavaScript, Glide APIs, Flow Designer, Catalog Scripts, Integration Hub)
- Experience across ServiceNow modules: ITSM, ITOM, CMDB, Service Catalog, CSDM, Discovery, Event Management
- Expertise in one of the tools - ATF, Selenium, Postman, SOAP UI
- Strong knowledge of upgrade lifecycle, patch testing, and defect management
- Familiarity with Agile/Scrum, CI/CD pipelines, and DevOps automation
- Skilled in test management/defect tracking tools (e.g., JIRA, HP ALM)
- Bachelor's or Master's in Computer Science, IT, or related field
- 8+ years of proven experience in Development, and Testing
- deep knowledge of ServiceNow modules (ITSM, Service Catalog, CSDM, ITOM)
- Proficiency in ServiceNow scripting (JavaScript, Glide APIs) to develop/modify Client Scripts, Business Rules, UI Policies, Catalog Scripts, and Flow Designer logic
- Strong expertise in ServiceNow Automated Test Framework (ATF)
- Hands-on experience with API testing for ServiceNow integrations
- Experience with update set migration, ServiceNow development lifecycle, and deployment processes
- Hands-on experience with ServiceNow upgrades, patch testing, and defect management
- Strong analytical and problem-solving skills
- Ability to work independently and take ownership of deliverables
- Proven ability to work in offshore–onshore delivery models, collaborating across multiple time zones with global teams
Desired Qualifications
- Preferred certifications: ServiceNow CSA, CAD, CIS (ITSM, Discovery, Event Mgmt.), ITIL v3/v4
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