Lead Software Engineer - ServiceNow
$116,400–$194,000 year
On-site · Buffalo, New York, United States
Job Summary
Lead the design, development, and delivery of ServiceNow solutions as the technical lead for a banking technology team. Drive architecture standards, patterns, and best practices across ServiceNow development, including Service Catalog items, record producers, Flow Designer workflows, and task orchestration. Mentor junior and mid-level developers, perform code and design reviews, and promote reusable, modular, catalog-driven solutions to scale the platform. Collaborate with Product Owners, Architects, and Business Analysts to translate business requirements into scalable, secure ServiceNow implementations. Own integrations with external systems (e.g., Jira, internal APIs, cloud platforms), monitor workflow performance metrics, and ensure alignment with enterprise architecture, governance, risk, and compliance standards. Oversee source control, CI/CD processes, and environment promotions across development, test, and production. Location: Buffalo, NY, USA. The role emphasizes senior technical leadership, architectural decision-making, cross-team collaboration, andHands-on ServiceNow development, including scripting, catalog design, workflow orchestration, and performance optimization. Certifications in ServiceNow (CSA, CAD, Flow Designer/Implementation Specialist) are preferred.
Required Qualifications
- Associate’s degree and a minimum of 7 years’ systems analysis and/or application development work experience or Bachelor's degree and a minimum of 5 years' systems analysis and/or application development work experience
- In lieu of a degree, a combined minimum of 9 years’ education and/or relevant work experience, including a minimum of 5 years’ systems analysis and/or application development work experience
- Expert proficiency in at least one programming language and professional proficiency in at least one additional programming language, with hands-on experience in ServiceNow platform development (server-side and client-side scripting)
- Extensive experience designing and implementing solutions in ServiceNow, including Service Catalog items, record producers, and Flow Designer workflows
- Proven experience architecting and delivering complex workflow-based solutions, including approvals, task orchestration, SLAs, routing rules, and lifecycle management
- Strong understanding of ServiceNow platform architecture, including data model, tables, relationships, and configuration vs. customization best practices
- Experience leading development efforts and guiding implementation of reusable, modular, catalog-driven solutions
- Experience with source control, versioning, and CI/CD or environment promotion processes aligned to SDLC practices
- Strong ability to translate complex business and technical requirements into scalable, maintainable, and secure ServiceNow solutions
- Advanced troubleshooting and debugging expertise within ServiceNow or similar workflow-driven platforms
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist – Service Catalog
- Flow Designer and Integration-related micro-certifications
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