Lead SMB & Channel Sales Program Manager
$114,499–$235,734 year
HybridChicago, Illinois, United States
Job Summary
Own the global SMB sales enablement strategy and roadmap, translating product launches and go-to-market motions into role-based plans for sales development, partner management, and account teams. Design scalable learning experiences across live training, e-learning, certifications, and self-serve resources while leading global onboarding and ramp programs. Partner with Product Marketing, QA, and regional teams to identify skill gaps and establish operating mechanisms including quarterly roadmaps, KPI reviews, and cross-functional forums. Lead external enablement partners to monitor program health, remove blockers, and drive accountability to service levels and outcomes. This high-impact role within the Program Management team shapes systems that help global sales teams build confidence and succeed.
Required Qualifications
- Bachelors degree in related field or relevant experience
- 7+ years of experience in sales enablement, revenue operations, sales strategy, learning and development, program management, or a related go-to-market function
- Demonstrated ownership of complex, multi-region programs from strategy and planning through launch, measurement, and iteration
- Strong understanding of sales motions, sales methodologies, and the distinct needs of customer-facing sales roles
- Proven ability to influence senior, cross-functional, and external stakeholders without direct authority
- Experience managing outsourced or vendor-delivered programs, including performance expectations, governance, and accountability
- Excellent written, verbal, and presentation communication skills
- Strong organizational skills, attention to detail, and comfort managing multiple priorities in an evolving environment
- Experience with enablement, CRM, content, and analytics platforms such as LMS tools, Highspot, Salesforce, Gong, Tableau, or similar
- Practical experience using AI or automation to improve workflows, learning experiences, content development, or performance insights, with sound judgment around quality and responsible use
- This role will need to be in the office for in-person collaboration 1-2 times every 6-months
- This position is not eligible for relocation assistance
- US based applicants only
Desired Qualifications
- Master's degree preferred
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