Lead Site Reliability Engineering - Network
On-site · Ohio, United States
Job Summary
Lead Site Reliability Engineer responsible for driving network reliability and observability within JPMorgan Chase’s Network Product. Lead and mentor engineers, conduct resiliency design reviews, break down complex problems for teams, act as technical lead for medium-to-large products, and provide guidance across Engineering, Operations, DevOps, and customer stakeholders. Focus areas include applying reliability principles (Permit to Operate, FMEA, operational readiness), fostering cross-team collaboration (Datacenter, Firewall, Proxies, DMZ, Load Balancing), championing observability, handling Tier-3 incidents, conducting blameless post-mortems, sharing knowledge through forums and conferences, and shaping scalable, secure network services with data-driven improvements.
Required Qualifications
- Advanced proficiency in network reliability engineering, including Permit to Operate, FMEA, and operational readiness processes.
- Experience leading technologists to manage and solve complex network issues at a firmwide level.
- Ability to influence team culture by championing innovation and change for success.
- Proficiency in SD-WAN, cloud platforms (AWS, Azure), and major network technologies (Palo Alto, Juniper, F5, Broadcom, Arista, Cisco).
- Proficiency in observability and monitoring tools such as Grafana, SevOne, Prometheus, Kibana, ThousandEyes, and Splunk.
- Demonstrated proficiency in troubleshooting and supporting complex networking environments, including Tier-3 operational support for major incidents.
- Experience with continuous integration and delivery tools (e.g., Jenkins, GitLab, Terraform, etc.).
- Formal training or certification in network engineering concepts and 5+ years of applied experience.
- 10+ years of experience leading technologists to manage and solve complex technical items within your domain of expertise.
- Experience in scalable networking design, including high availability, redundancy, failover, and load balancing.
- Experience troubleshooting networking protocols such as TCP/IP, HTTPS, and BGP.
- Experience in customer-facing migration, including service discovery, assessment, planning, execution, and operations.
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