Lead Site Reliability Engineer
On-sitePune, Maharashtra, India
Job Summary
Engage in the entire service lifecycle from design to deployment, ensuring operational excellence in availability, performance, and deployment automation. Analyze ITSM platform activities to identify operational gaps, provide system design consulting, and drive the shift-left approach by engaging early with development teams. Monitor system health, conduct root cause analysis, and lead blameless postmortems to improve Mean Time to Recovery. Scale systems through automation while enforcing validation and operational gating within the CI/CD pipeline. Act as a communication bridge between internal and external stakeholders, aligning product priorities with operational needs. Share knowledge and mentor junior engineers within a globally distributed team.
Required Qualifications
- BS degree in Computer Science or a related technical field (e.g., Physics, Mathematics) or equivalent practical experience
- Strong foundation in algorithms, data structures, scripting, software design, and pipeline management
- Systematic problem-solving approach with excellent communication, ownership, and drive
- Experience debugging and optimizing code, and automating manual tasks
- Ability to handle high-pressure situations and make decisions with urgency
- Proficiency in one or more programming languages: C, C++, Java, Python, Go, Perl, or Ruby
- Experience working with large-scale distributed systems and troubleshooting them effectively
- Experience with CI/CD tools, such as: Git/BitBucket, Jenkins, Maven, Artifactory, Chef
- Strong background in designing and implementing efficient CI/CD flows that get code from development to production with high quality and minimal manual effort
- Proven track record of working across development, operations, and product teams
- Abide by Mastercard's security policies and practices
- Ensure the confidentiality and integrity of the information being accessed
- Report any suspected information security violation or breach
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.