Lead Services Program Manager
Hybrid · Hoboken, New Jersey, United States
Job Summary
Senior Lead Services Program Manager to shape partner delivery for Actimize's AI-powered financial crime solutions via NiCE Actimize Partner Program. Responsible for leading PS's contribution to the Partner Program, owning Professional Services sales for the Essentials portfolio, and program managing strategic internal initiatives; coordinates with Education for partner certification, updates delivery methodology, manages pilot/onboarding deliveries, and maintains SOWs/proposals. Requires 7+ years in professional services, experience authoring SOWs/MSAs, familiarity with AI/ML-based solution delivery, and strong executive communication. Works within the NiCE-FLEX hybrid model (2 days in the office, 3 days remote). Location: Hoboken, NJ.
Required Qualifications
- 7+ years in professional services or implementation roles delivering financial crime compliance solutions (AML, fraud, transaction monitoring)
- Hands-on Actimize implementation experience is a strong advantage
- Comfort working with AI/ML-based products and communicating their value and delivery requirements to both technical and business audiences
- Demonstrated experience authoring and negotiating SOWs, MSAs, and professional services agreements
- Strong program management fundamentals - structured, disciplined, able to manage multiple concurrent workstreams
- Commercially minded: understands PS margin, pipeline health, and how services revenue connects to business outcomes
- Outstanding presentation and communication skills - written, verbal, and visual. Able to command a room and influence decisions at C-level
- BA/BSc in a relevant field required
- Familiarity with AI/ML-based solution delivery; cloud-delivered and SaaS hybrid delivery models
- Prior experience enabling global system integrators or advisory partners
- Experience with partner program design, channel enablement, or partner delivery coordination
- Inter-Personal: self-starter, fast learner, exceptional presentation skills
- Fluent spoken and written English
- NiCE-FLEX hybrid model: 2 days in office, 3 days remote per week
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