Lead ServiceNow Engineer and Architect
On-siteDublin, Leinster, Ireland
Job Summary
Oversee design, implementation, and management of Atlassian Jira and ServiceNow platforms with a focus on system integration and CMDB governance. Build seamless workflows across technology and operations teams by designing integrations between Jira, ServiceNow, and CMDB using APIs, webhooks, and tools like Mulesoft or Workato. Ensure data consistency and integrity for incidents, changes, and asset inventory while defining best practices for automation, permissions, and escalation paths. Lead platform upgrades, configuration audits, and performance tuning in coordination with Engineering, IT Ops, Compliance, and Enterprise Systems. Maintain platform security, audit trails, and user access controls alongside InfoSec. Manage vendor relationships for licensing, support escalations, and roadmap alignment. This Staff Engineer role requires 10+ years of experience in enterprise systems engineering and hands-on ownership of Jira and ServiceNow.
Required Qualifications
- 10+ years of experience in enterprise systems engineering
- hands-on ownership of Jira and ServiceNow platforms
- Proven experience designing integrations between Jira-SNOW and SNOW-CMDB
- Strong understanding of ITIL, service management, incident/change/problem workflows
- Deep technical skills with scripting (JavaScript, PowerShell), REST APIs, and integration platforms
- Experience working with Agile/DevOps teams and enterprise tooling ecosystems
Desired Qualifications
- Knowledge of configuration management, asset discovery, and infrastructure mapping
- Experience with CMDB data modeling and lifecycle management
- Atlassian or ServiceNow certifications (ACP, CSA, CIS, etc.)
- Exposure to environments like AWS, Azure, or GCP with infrastructure integration to CMDB
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