Lead Service Technician and Service Manager
On-siteDoraville, Georgia, United States
Job Summary
Drive service operations by taking ownership of the service queue, managing digital work orders from start to finish, and maintaining clear, customer-friendly communication. Lead the wrenching by diagnosing, troubleshooting, and executing major mechanical, electrical, and hydraulic repairs on heavy-duty construction equipment, with a focus on CAT machinery. Leverage technology to utilize computer-based diagnostic tools and shop management software to track parts, log service histories, and optimize shop efficiency. Uphold standards by acting as the lead technical expert on the floor, mentoring other technicians and ensuring every job meets rigorous quality and safety standards. This full-time, on-site role bridges shop leadership and high-level technical execution within a growing, family-owned construction equipment business in Doraville, GA.
Required Qualifications
- A high school diploma or equivalent
- Full-time employment
- On-site position availability
- Proven track record of troubleshooting and repairing heavy construction machinery under minimal supervision
- Strong computer literacy with the ability to easily navigate diagnostic software and modern service tracking systems
- Professional demeanor with communication skills required to manage customer expectations and lead a team
Desired Qualifications
- Formal certifications in heavy equipment mechanics
- Comfortable diagnosing complex mechanical issues on CAT machinery
- Comfortable managing digital service orders
- Comfortable communicating with clients
- Experience managing a service queue
- Experience managing digital work orders from start to finish
- Experience mentoring other technicians
- Experience ensuring jobs meet rigorous quality and safety standards
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