Lead Service Engineer/Specialist
$95,000–$130,000 year
On-siteManassas, Virginia, United States
Job Summary
Conduct service and support for RoviSys customers, including troubleshooting hardware and software, controller programming, and field testing. Perform regular inspections, maintenance, and software updates on control systems while monitoring communication channels and tracking KPIs to maintain SLAs. Lead service efforts by collaborating with technical teams to resolve critical incidents and responding promptly to outages. Support project delivery by creating instrument lists from P&ID drawings, configuring DDC, PLC, and DCS algorithms, and assisting with customer demonstrations and acceptance testing. Work onsite at customer facilities to install software, perform calibration, and execute functional tests. Serve as a technical contact for customers and support sales teams during meetings. Requires a Bachelor's degree in engineering or equivalent experience, with 3+ years in controls platforms like Tridium or Siemens. On-call rotation with 24/7 availability during assigned periods and travel to customer locations are required.
Required Qualifications
- Bachelor's degree in approved mechanical, electrical or similar engineering degree track OR equivalent industry experience
- Basic understanding of mechanical and electrical systems found within customer environment
- 3 + years of experience in at least one applicable controls platform
- Tridium: Niagara N4
- Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers
- Johnson Controls: Facility Explorer or Metasys controllers
- Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight
- Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS
- Scripting languages (VBA, Python, etc.)
- Knowledge of Kepware OPC server, ThinManager, VMware is preferred
- Basic understanding of HVAC systems in large building automation systems
- Understanding of sequence of operations and P&IDs for HVAC and plant utilities
- Experience with functional testing, including the ability to create, maintain, and execute test plans
- Experience with specifying instrumentation and control valves for HVAC systems
Desired Qualifications
- HVAC Experience Preferred
- Scripting languages (VBA, Python, etc.)
- Knowledge of Kepware OPC server, ThinManager, VMware is preferred
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