Lead Service Engineer/Specialist
$95,000–$130,000 year
On-siteCharlotte, North Carolina, United States
Job Summary
Perform regular inspections, maintenance, and software updates of control systems while identifying and addressing system malfunctions or inefficiencies. Promptly respond to incidents, outages, and service disruptions to maintain SLAs through direct customer interaction and reporting. Collaborate with technical teams to resolve critical incidents, implement system upgrades, and configure DDC, PLC, and DCS control algorithms. Create instrument lists from P&ID drawings, compile procurement documentation, and assist with customer demonstrations and acceptance testing. Install project software, perform instrumentation calibration, and troubleshoot installation discrepancies during onsite system startup. Serve as a technical contact for customers, support sales teams during meetings, and identify future sales opportunities. Requires on-call rotation with 24/7 availability during assigned periods, travel to customer facilities, and a Bachelor's degree in engineering with 3+ years of controls platform experience.
Required Qualifications
- Bachelor's degree in approved mechanical, electrical or similar engineering degree track OR equivalent industry experience
- Basic understanding of mechanical and electrical systems found within customer environment
- 3 + years of experience in at least one applicable controls platform
- Tridium: Niagara N4
- Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers
- Johnson Controls: Facility Explorer or Metasys controllers
- Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight
- Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS
- Scripting languages (VBA, Python, etc.)
- Knowledge of Kepware OPC server, ThinManager, VMware is preferred
- Basic understanding of HVAC systems in large building automation systems
- Understanding of sequence of operations and P&IDs for HVAC and plant utilities
- Experience with functional testing, including the ability to create, maintain, and execute test plans
- Experience with specifying instrumentation and control valves for HVAC systems
Desired Qualifications
- HVAC Experience Preferred
- Scripting languages (VBA, Python, etc.)
- Knowledge of Kepware OPC server, ThinManager, VMware is preferred
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