Lead Service Engineer/Specialist
$95,000–$130,000 year
On-siteTempe, Arizona, United States
Job Summary
Conduct regular inspections, maintenance, and software updates of control systems while identifying and addressing system malfunctions or inefficiencies. Promptly respond to incidents, outages, and service disruptions to maintain SLAs through direct customer interaction and reporting via phone, email, chat, and ticketing systems. Collaborate with technical teams to resolve critical incidents, implement system upgrades, and configure DDC, PLC, and DCS control algorithms. Travel to customer facilities for onsite startup, installation, calibration, and troubleshooting, including point-to-point loop checks and functional testing. Participate in design review meetings, customer demonstrations, and acceptance testing while maintaining relationships with existing customers and identifying future sales opportunities. Requires on-call rotation with 24/7 availability during assigned periods and Bachelor's degree in engineering or equivalent experience.
Required Qualifications
- Bachelor's degree in approved mechanical, electrical or similar engineering degree track OR equivalent industry experience
- Basic understanding of mechanical and electrical systems found within customer environment
- 3 + years of experience in at least one applicable controls platform
- Tridium: Niagara N4
- Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers
- Johnson Controls: Facility Explorer or Metasys controllers
- Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight
- Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS
- Scripting languages (VBA, Python, etc.)
- Knowledge of Kepware OPC server, ThinManager, VMware is preferred
- Basic understanding of HVAC systems in large building automation systems
- Understanding of sequence of operations and P&IDs for HVAC and plant utilities
- Experience with functional testing, including the ability to create, maintain, and execute test plans
- Experience with specifying instrumentation and control valves for HVAC systems
Desired Qualifications
- HVAC Experience Preferred
- Knowledge of Kepware OPC server, ThinManager, VMware
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