Lead Service Engineer/Specialist
$95,000–$130,000 year
On-siteAurora, Ohio, United States
Job Summary
Perform regular inspections, maintenance, and software updates of control systems while identifying and addressing system malfunctions or inefficiencies. Promptly respond to incidents, outages, and service disruptions to maintain SLAs by collaborating with technical teams to resolve critical incidents quickly. Create instrument lists from P&ID drawings, configure user interfaces, DDC, PLC, and DCS algorithms, and draft system documentation. Install project software, perform instrumentation calibration, and troubleshoot installation discrepancies during onsite system startups. Serve as a technical contact for customers, support sales teams during meetings, and identify future sales opportunities. Position is subject to on-call rotation with 24/7 availability during assigned periods and requires travel to customer facilities for maintenance, troubleshooting, and installation activities. Bachelor's degree in engineering or equivalent experience required.
Required Qualifications
- Bachelor's degree in approved mechanical, electrical or similar engineering degree track OR equivalent industry experience
- Basic understanding of mechanical and electrical systems found within customer environment
- 3 + years of experience in at least one applicable controls platform
- Tridium: Niagara N4
- Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers
- Johnson Controls: Facility Explorer or Metasys controllers
- Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight
- Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS
- Scripting languages (VBA, Python, etc.)
- Knowledge of Kepware OPC server, ThinManager, VMware is preferred
- HVAC Experience Preferred
- Basic understanding of HVAC systems in large building automation systems
- Understanding of sequence of operations and P&IDs for HVAC and plant utilities
- Experience with functional testing, including the ability to create, maintain, and execute test plans
- Experience with specifying instrumentation and control valves for HVAC systems
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