Lead Service Designer

Lead Service Designer to shape end-to-end customer experiences across channels. Develop and implement comprehensive service strategy, future-state service propositions and journeys, partner with Product/Design/Engineering/Ops/Support/Risk/Legal/Data to craft cross-functional service experiences. Lead research planning, synthesize findings with UX Research/Data, create storyboards and service blueprints, incorporate inclusive design, develop experience maps and prototypes, drive experience-led metrics, and communicate complex service thinking to stakeholders. Requires senior/lead service design experience, portfolio demonstrating end-to-end service design work, strong collaborative skills, and a degree in Design, Service Design, HCI, Behavioral Science, Business, or related field (or equivalent practical experience). Preferred: ability to facilitate cross-functional collaboration and lead workshops with senior stakeholders.