Lead Sales (Key Holder), Full Time, Valencia - Pottery Barn
$39,520–$43,680 year
On-siteValencia, California, United States
Job Summary
Create engaging experiences for customers by sharing expertise on enhancing their homes and driving sales through lasting connections. Provide daily support to the management team by performing opening and closing routines, register functions, and back office procedures. Supervise associates to ensure the store meets financial goals, visual standards, replenishment needs, and safety protocols during your shifts. Serve as the Selling Captain, modeling sales generation and customer service for the team while maintaining an environment of fairness and respect. This full-time role requires open availability to meet business needs and involves lifting items up to 75 lbs. Join a team dedicated to enhancing the quality of customers' lives at home.
Required Qualifications
- Effective communication skills
- Organization skills
- Leadership skills
- Proven ability to motivate and influence others through personal actions and examples
- Must be able to be mobile on the sales floor for extended periods of time
- Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
- Full time associates are expected to have open availability to meet the needs of the business
- Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday)
- Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday)
- Must be able to perform opening and closing routines
- Must be able to perform register functions
- Must be able to perform back office procedures
- Must be able to provide supervision to ensure store is meeting financial goals
- Must be able to ensure associates are providing World-Class service to guests
- Must be able to ensure store meets visual standards
- Must be able to ensure store meets replenishment standards
- Must be able to ensure store meets cleanliness standards
- Must be able to ensure store meets safety standards
- Must be able to ensure store meets back of house standards
- Must be able to effectively perform the Selling Captain role
- Must be able to serve as a role model for sales associates in sales generation
- Must be able to serve as a role model for sales associates in customer service
- Must be able to make the customer experience the priority
- Must be able to maintain an environment where all associates are treated fairly and with dignity and respect
Desired Qualifications
- 1-3 years retail sales experience with shift supervision experience preferred
- 1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred
- Specialty retail preferred, but not required
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