Lead ROI Medical Records Specialist - Remote
RemoteUnited States
Job Summary
Process all release of information requests timely, accurately, and in accordance with established procedures, HIPAA regulations, and legal guidelines. Validate requests and authorizations against company policy, perform quality checks to ensure correct billing and confidentiality, and maintain equipment in excellent working condition. Deliver outstanding customer service by resolving client concerns proactively and managing escalations while adhering to state laws and fee structures. Serve as a subject matter expert, mentor colleagues, assist with onboarding training, and monitor quality and productivity metrics. Produce reports as requested and maintain up-to-date knowledge of applicable regulations.
Required Qualifications
- High school diploma or GED
- Minimum of 3 years' ROI fulfillment experience with Sharecare HDS or 4 years of external ROI experience
- Advanced knowledge of multiple EMR platforms and ROI request types
- Strong organizational and multitasking skills
- Proficiency in Microsoft Office applications
- Strong documentation, communication, and customer service skills
- Demonstrated ability to manage time effectively and meet task deadlines
- Self-motivated, dependable, and able to work independently or as part of a team
- Proven ability to maintain productivity, utilization and quality performance standards
- Strong interpersonal and problem-solving skills
- Ability to assist with onboarding and training of new employees
- Ability to monitor production, utilization, and quality of employees
- Ability to assist with adhering to customer SLAs including, turnaround time (TAT)
- Ability to sit or stand for extended periods
- Physical capacity to lift and carry up to 25 lbs
- Manual dexterity is sufficient for long periods of typing, writing, and handling documents
- Visual acuity to read documents and use a computer monitor
- Clear speaking and hearing ability for communication
- Adequate Hand-eye coordination and sensory abilities for job-related tasks
- Maintain the confidentiality of patient and client information
- Comply with HIPAA standards and all relevant corporate integrity and security obligations
- Maintain current HIPAA certification annually
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