Lead Retail Associate
On-siteWilliamstown, West Virginia, United States
Job Summary
Open and close the store, assign daily tasks, and train the team on customer intake, sales, inventory, and POS transactions. Coach employees in real time, escalate concerns to leadership, and ensure strict adherence to SOPs, compliance regulations, and internal processes. Support store leadership in achieving sales goals, conducting regular audits, and managing inventory movement documentation. Demonstrate exceptional cannabis product knowledge to guide customers and resolve issues while maintaining operational excellence. This role requires flexibility for nights, weekends, and holidays, with physical demands including standing, lifting up to 50 pounds, and extended use of computer equipment.
Required Qualifications
- All applicants must be at least 21 years of age
- 3+ years of retail or customer service experience
- Experience with cash handling and Point-of-Sales systems
- Exceptional customer service and problem-solving skills
- Strong collaboration skills and the ability to contribute to a positive work environment
- Ability to coach and influence others
- Flexibility to work nights, weekends, and holidays as needed
- Travel %: 0
- FLSA status: Non-Exempt
- Ability to have a high stress tolerance and be flexible and adaptable
- Ability to stand, walk, or sit for extended periods of time
- Ability to use hands to perform manual tasks
- Ability to use computer equipment such as POS and email
- Ability to lift or move up to 50 pounds (or more with assistance)
- Must be able to speak and communicate verbally with co-workers, customers, vendors, etc.
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