Lead, Quality Assurance
Hybrid · Toronto, Ontario, Canada or Montréal, Quebec, Canada
Job Summary
Lead, Quality Assurance role overseeing QA for Dialogue's integrated platform. Own quality across the full integration lifecycle, manage an external QA contracting firm, define test plans, and coordinate with the partner to ensure release readiness. Conduct regression, sanity, and exploratory testing across iOS and Android (embedded patterns welcome), validate builds (TestFlight, sideloading), and guide defect lifecycle (triage, bug reports, severity). Collaborate with backend (Python/FastAPI) and frontend (React Native) teams, designers, project managers, and product managers; participate in test automation evolution (Cypress, Appium, Detox) and accessibility testing (WCAG/VPAT). Provide daily status updates, maintain structured test checklists, and influence release decisions. Requires 5+ years in software QA with 2+ years coordinating QA, strong communication across technical and non-technical stakeholders, experience with JIRA, and familiarity with CI/CD pipelines and feature flags; bilingualism in French and English is an asset.
Required Qualifications
- Have 5+ years in software QA, including at least 2 years coordinating QA efforts
- Are a strong hands-on tester with experience on iOS and Android, ideally including embedded patterns where an app is packaged inside a host app
- Have managed external QA firms or vendors, defining test plans, assigning work, reviewing deliverables, and maintaining communication across organizational boundaries
- Communicate clearly with both technical and non-technical stakeholders, developers, DevSecOps, product managers, partner teams, and external testers
- Have experience with defect management tools (JIRA) and are comfortable with API testing concepts
- Experience with test automation (Cypress, Appium, Detox), accessibility testing (WCAG/VPAT), CI/CD pipelines (CircleCI), feature flags (LaunchDarkly), and OAuth 2.0 flows is an asset
- Ability to triage defects across a complex integration boundary (React Native, native bridge, backend APIs, partner host app) and route them effectively is a strong asset
- Comfortable switching between strategic QA leadership and hands-on testing as this role will require both in equal measure
- Bilingualism in French and English is an asset
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