Lead Program Manager, Community Wishlist
$130,198–$130,198 year
RemoteUnited Kingdom or Mexico
Job Summary
Lead all aspects of planning, coordination, and execution of request intake programs across teams and departments. Track, support, and enable teams to deliver meaningful impact by establishing clear metrics and milestones. Facilitate and improve team practices, workflows, and processes while managing budgets for contracting and external vendors. Oversee complex programs with clarity and efficiency, resolving cross-functional dependencies and risks independently. Build and maintain relationships with community members, leaders, and diverse stakeholders to align on shared objectives. Design program evaluation plans and report qualitative and quantitative metrics to communicate outcomes to internal and external audiences.
Required Qualifications
- 8+ years experience in community management and community service ownership, including a portfolio of past projects led
- 8+ years experience managing multi-stakeholder groups with staff, partner organizations, and volunteers
- Proven track record of having positive impact on large teams and complex projects, effectively balancing competing priorities, and delivering results
- Strong program management skills: prioritization, organization, planning, time management, facilitation, problem solving, and decision-making
- Excellent English written and verbal communication skills and executive presentation experience
- Ability to build rapport and influence with distributed teams representing various cultures, featuring different communication and learning styles
- A commitment to and experience in creating a culture of equity, inclusion, and diversity
- Ability to engage with a large amount of complexity and move from ambiguity to action
- Ability to communicate and collaborate with both deeply technical and non-technical stakeholders
- Detail oriented with an ability to keep big picture in mind
- Experience working in an international organization that has a distributed workforce
- Experience working with the Wikimedia community or within a movement with strong culture and values
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