Lead - Program Management, College Operations
On-siteMumbai, Maharashtra, India
Job Summary
Own batch-wise academic performance, failure rates, and retention metrics across partner colleges by diagnosing root causes and executing corrective interventions. Lead end-to-end planning for college fests, student events, and industry engagements while managing trainer onboarding, quality evaluations, and masterclass execution. Build and manage high-performing on-ground teams, define KPIs, and enforce operational governance through data-driven reviews and process improvements. Collaborate with internal teams and college leadership to drive admissions growth and uphold program standards. Work Monday to Friday with flexible shifts, reporting to IIDE's digital business school leadership.
Required Qualifications
- 5–10 years of experience owning academic operations, student success, or education programs with measurable outcome responsibility
- Proven experience managing multi-college, multi-batch, or large-scale education programs end-to-end
- Demonstrated impact in improving academic outcomes, including pass rates, failure reduction, retention, and batch performance
- Experience hiring, scaling, and managing on-ground teams with accountability for team performance
- Strong stakeholder management skills with the ability to influence college leadership, trainers, and internal teams
- Data-driven mindset with a structured approach to problem-solving and decision-making
- Comfortable balancing hands-on execution with reviews, governance, and leadership responsibilities
- Must be available for weekend shifts (1st & 3rd Saturdays working)
- 100% On-site work mode
- Location in Mumbai or open to frequent travel across partner colleges
Desired Qualifications
- MBA / PGDM preferred
- Prior experience in college partnerships, higher education, or large-scale learning environments
- Exposure to academic analytics, student lifecycle management, and performance improvement strategies
- Experience driving student engagement, retention, and institutional partnerships within higher education or edtech ecosystems
- Ability to manage cross-functional teams and execute high-impact operational initiatives at scale
- Strong understanding of academic quality frameworks, student success metrics, and operational governance
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