Lead Product Technology

Lead intake review and assessment of incoming requests, evaluating feasibility, timing, cost, dependencies, and CX impacts; translate business needs into clear product and technology requirements, supporting rapid delivery of products, pricing, offers, promotions, and roadmaps; partner with technology and operations teams to identify and resolve system or experience gaps impacting execution; support technology-enabled intake and execution processes, including adoption of AI / automation capabilities; develop and deliver frontline readiness materials and communications, and act as SME and voice of the customer across marketing technology, CX, and billing systems while resolving execution gaps with technology and operations partners; leads significant projects with strategic autonomy, mentoring less experienced staff, implementing long-term plans, and collaborating with senior leadership.