Lead Product Owner- Salesforce

Job Summary

Required Qualifications

• •Own the long-term digital vision for the Salesforce ecosystem
• •Create and maintain the platform feature roadmap
• •Prioritize features based on business value and user impact
• •Translate business needs into technical user stories
• •Prioritize, sequence, and maintain the product backlog daily
• •Set strict boundaries for when a feature is complete
• •Validate and sign off on completed engineering work
• •Push for out-of-the-box Salesforce capabilities over custom code
• •Balance new feature requests with platform health and cleanup
• •Plan deployment cycles and coordinate technical feature releases
• •Track and communicate design, development, support, and maintenance problems and solutions
• •Identify, document, and report design, reliability and maintenance problems and bugs
• •Gather and consolidate feedback from customers and field staff
• •Coordinate with field support specialists and customers to address and resolve problems and expand product usage
• •Answer customer and field support questions
• •Provide guidance and support for product integration and infrastructure issues
• •Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs
• •Ability to recommend solutions that deliver value to stakeholders
• •Analyzes the value of a business and its functions through the value estimation of assets
• •Applies the prerequisites to a project before starting the business analysis process
• •Collaborates with stakeholders, development teams, testing teams, etc., to deliver business solutions
• •Documents the business case to justify the requirements of time and resources of a project
• •Utilizes diverse analysis tools and methodologies to group different business activities based on shared characteristics or similarities
• •Knowledge of the decision-making process and associated tools and techniques
• •Ability to accurately analyse situations and reach productive decisions based on informed judgment
• •Differentiates assumptions, perspectives, and historical frameworks
• •Evaluates past decisions for insights to improve decision-making process
• •Assesses and validates decision options and points and predicts their potential impact
• •Advises others in analysing and synthesizing relevant data and assessing alternatives
• •Uses effective decision-making approaches such as consultative, command, or consensus
• •Ensures that assumptions and received wisdom are objectively analysed in decisions
• •Understanding of effective communication concepts, tools and techniques
• •Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours
• •Reviews others' writing or presentations and provides feedback and coaching
• •Adapts documents and presentations for the intended audience
• •Demonstrates both empathy and assertiveness when communicating a need or defending a position
• •Communicates well downward, upward, and outward
• •Employs appropriate methods of persuasion when soliciting agreement
• •Maintains focus on the topic at hand
• •Knowledge of software change request management
• •Ability to manage software product change requests from customers, prospective customers, vendors, and internal staff
• •Describes methods for estimating costs for request fulfillment
• •Defines responses for non-standard or unsupported change requests
• •Contributes to the design and development of request process flow and templates
• •Clarifies description, components affected, need, cost estimate, risk, resources, status
• •Manages all aspects of the change request process
• •Researches new tools and techniques for monitoring product efficacy
• •Knowledge of software engineering
• •Ability to deliver new or enhanced fee-based software products
• •Identifies considerations for product integration with multiple platforms and systems
• •Works with development or delivery of a software package or component
• •Describes phases, activities, deliverables and processes for a specific methodology
• •Works with structured documents for developing features, functions, plans and schedules
• •Describes software design practices, technologies, and considerations
• •Knowledge of strategies, practices and tools for resolving software problems
• •Ability to manage software problems in installed software products
• •Documents resolution progress and provides feedback to customers
• •Describes issues and consideration for resolving problems involving other products or vendors
• •Works with tracking and resolving common types of problems for a product or product group
• •Describes actions, tools, and procedures for problem reporting, solving, and resolution
• •Cites examples of unusual problems; follows proper notifications and escalation procedures
• •Knowledge of and experience with the business aspects and operation of a software product
• •Ability to manage install base, current uses, future plans, and product vision
• •Participates in enhancing the sales process and expanding sales opportunities
• •Collects, documents, and maintains product functional requirements; makes recommendations
• •Supports and participates in major installations and customizations
• •Maintains and disseminates information on customer use and experiences
• •Has knowledge of all advanced business features and functions of the product
• •Relates experiences with unusual or non-traditional uses; assesses opportunities and challenges
• •Knowledge of UAT activities, tasks, tools and techniques
• •Ability to design, implement and evaluate acceptance tests for end-users
• •Compares and contrasts features and benefits of major acceptance testing frameworks
• •Critiques user acceptance plans for appropriateness and completeness
• •Develops approaches for acceptance testing following legal or contractual agreements
• •Monitors end-users in defining the testing environment and acceptance criteria
• •Explains the importance of being actively involved in test designs and other testing phases
• •Applies user acceptance testing in typical software development scenarios
• •Consults on test strategies, components, processes, plans and approaches during the user acceptance testing process