Lead Process & Quality Consultant / Process & Quality Consultant
On-site · Singapore, Singapore
Job Summary
This role involves driving and managing cross-functional Quality / Methodology / Process Improvement Initiatives, designing program content, engaging stakeholders, driving program execution, managing business processes and methodologies, establishing quality metrics, and facilitating enablement programs to foster a culture of quality-driven thinking. Candidates should have strong analytical skills, extensive experience in IT project delivery, and the ability to communicate complex concepts effectively. Ideally, candidates will have experience in process management and implementing quality assurance frameworks, along with relevant certifications.
Required Qualifications
- At least 7 years’ work experience in IT project delivery covering full SDLC and maintenance
- Skilled in software/systems engineering processes and SDLC implementation and service management
- Project / programme management, influencing skills
- Analytical, systems thinking skills
- Good written and verbal communication and presentation skills
- Ability to convey complex information clearly and concisely
Desired Qualifications
- Preferably to have at least 1 year of process and quality management within an IT service provider organization
- Experience in process writing, process management, process improvement
- Experience in implementing QA frameworks (ISO, CMMI) at organization
- Experience in leading cross-functional process improvement initiatives end-to-end
- Experience in developing and facilitating training programs / workshops, self-paced learning / e-learning
- People/stakeholder management skillsets
- Strong understanding of quality regulations and standards
- ITIL v3 Foundation certification or higher would be an advantage
- PMP certification or more than 5 years of project/program management experience
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