Lead Process Manager - Financial Crime

Own end-to-end design and health of Financial Crime processes spanning Transaction and Application Fraud, Disputes, AML, and Authorisations. Define process strategy, develop robust oversight, and drive continuous improvement across the portfolio by applying structured, data-driven methodologies to solve complex problems. Take accountability for the risk and control environment, ensuring regulatory requirements are robustly applied and governed. Establish strong governance practices to oversee process health, ruthlessly prioritise improvements, and lead root-cause analysis to resolve operational breakdowns. Collaborate closely with strategy and servicing teams to deliver the roadmap while influencing business changes. This permanent role is based in the Nottingham office with a hybrid schedule of three days in-office (Tuesday-Thursday) and two work-from-home days (Monday and Friday).