Lead Personal Shopper
On-sitePawleys Island, South Carolina, United States
Job Summary
Supervise a team of Personal Shoppers to provide engaging experiences for Lowe's Foods To Go guests while driving adoption of the service in your store. Masterfully pick orders, execute fulfillment and technology protocols, and support outreach and business development efforts. Write effective schedules for the eCommerce team, partner with Guest Care Center on service issues, and communicate out-of-stock or freshness situations daily. Maintain sanitation and safety standards, conduct quality inspections, and hold your team accountable for metrics including on-time orders and pick efficiency. Provide in-store guest service as needed, including bagging and product location, while training and educating staff on best practices.
Required Qualifications
- Ability to supervise, train, and develop other people
- Friendly, energetic, genuine, and outgoing personality with strong people skills
- Capable of communicating clearly and concisely
- Strong attention to detail with the ability to multi-task
- Ability to work well with others, especially those with differing personalities and viewpoints
- Ability to read and understand information and take direction
- Knowledge of (or ability to quickly learn) the basics of Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store departments
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to lift 25 lbs. consistently and 50 lbs. occasionally
- Ability to bend, kneel and stand for extended periods of time
- Ability to work well with computers, handheld Android/iOS devices and Basic Microsoft Office skills
- Ability to do basic troubleshooting for systems and/or mechanical issues, with the assistance of support teams
- Knowledge of agricultural products and seasonality of offerings during each
- Knowledge of Microsoft Excel, email, keyboard and basic computer skills
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