Lead Personal Agent (Lead Case Manager)
$67,666–$67,666 year
Hybrid · Portland, Oregon, United States
Job Summary
Lead Personal Agent (Lead Case Manager) at UCP Mentors in Oregon responsible for supervising a team of up to 6 Personal Agents, coordinating recruitment, training, scheduling, and payroll, and ensuring high-quality, person-centered services. Acts on quality assurance measures, reviews ISP documentation, manages incident reports and APS referrals, solicits customer feedback, and connects customers with external resources. Requires a Bachelor's degree in social services or related field (or equivalent), supervisory experience, and ability to drive; hybrid remote/work-from-home schedule with regular in-office presence during training. Offer includes benefits and opportunities for advancement.
Required Qualifications
- Bachelor’s degree in social services or closely related field and at least 2 years of work experience in developmental disabilities, social services, mental health or a related field; or an Associate’s degree in social services or closely related field and at least 3 years of work experience in developmental disabilities, social services, mental health or a related field; or a high school diploma/GED and at least 5 years of work experience in developmental disabilities, social services, mental health or related field.
- At least 1 year of experience working as a Personal Agent or Case Manager for people who experience intellectual and/or developmental disabilities.
- At least 2 years of demonstrated experience supervising and leading other employees, preferably in the non-profit industry.
- Must be able to drive on the job, which means that you are at least 18 years old, have a current driver’s license, a reliable personal vehicle, at least two years of driving experience, auto insurance, and a clean driving record.
- Must be able to pass a reference check and criminal history background check.
- Demonstrated commitment to customer self-determination and personalized support.
- Demonstrated ability to prioritize, meet deadlines, and manage multiple projects in a fast-paced environment.
- Demonstrated ability to identify and resolve problems in a timely manner.
- Demonstrated written and verbal ability to communicate effectively and in a professional manner with a wide constituency.
- Preferred qualification is fluency in a second language including ASL.
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