Lead, Payment Operations Strategy & Automation
$141,600–$183,600 year
On-siteSingapore, Singapore
Job Summary
Lead Central Payment Operations by owning core metrics like cost, first-resolution rate, and operational loss at scale. Co-shape the roadmap with Product and Engineering leads to redesign operations for an AI-driven model where agents handle frontline work. Design and ship AI-assisted workflows in production while establishing evaluation and observability foundations. Build a leadership bench by growing senior individual contributors into future leaders. Represent the function across Risk, Compliance, Analytics, and Audit forums to drive strategy. Deliver measurable improvements against operating-model targets within the first six months while establishing the rhythm for cross-functional collaboration with product-engineering partners.
Required Qualifications
- 6+ years in operations, product-ops, or product roles at fintech / payments / high-growth tech
- clear ownership of a domain end-to-end (problem → design → shipped outcome → measurable impact)
- Direct experience partnering with a Product Manager and Engineering Lead to co-shape a roadmap
- Hands-on experience with at least one shipped AI, agent, or LLM-driven workflow in an operational or product context
- SQL literacy and code literacy
- A working understanding of software development principles
- Executive presence
- Coaching instinct
- Storytelling
Desired Qualifications
- Payments, banking, or regulated financial services background
- Experience taking organisations through an operating-model transition
- Experience defining eval frameworks, observability, or human-in-the-loop design for AI/agent systems
- Familiarity with modern AI tooling — LLM APIs, agent frameworks, prompt/eval design
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