Lead Patient Access Representative

Registers patients promptly and directs them to the correct department. Verifies insurance information and collects co-pays, deductibles, or outstanding balances at the time of service. Completes all TalentCare and Talent Insights assignments for direct reports using My Team. Provides excellent customer service to patients and addresses their needs. Conducts RQI follow-up and ensures compliance with required standards. Obtains and processes IM and consents from patients. Performs manual audits to ensure accuracy and compliance. Shadows team members to provide support and ensure consistent practices. Acts as payroll backup and assists with payroll processing. Reviews CPA documentation for accuracy and completeness. Orders supplies necessary for the department's operations. Manages staffing schedules to ensure adequate coverage. Performs other duties as assigned.