Lead, Operations

The Operations-focused Lead, Operations role supports the Operations Team across regions, including delivering and setting up medical equipment as needed. The Lead serves as a subject matter expert, provides new hire training and mentorship, and leads process-improvement initiatives, data analysis, and workflow optimization. Requires strong knowledge of payer guidelines, clinical documentation, EMR systems, insurance verification, pre-authorization processes, and HIPAA compliance. Responsibilities span documenting and reviewing processes, ensuring accuracy in documentation, validating patient eligibility and coverage, and coordinating with insurance and revenue-cycle activities. The role also includes supervising team members, leading meetings and training, monitoring performance metrics, and preparing management-level analyses. Requires ability to navigate multiple EMR systems, deliver patient care equipment when needed, drive as required, maintain PPE and infection-control practices, and participate in on-call duties. Education/experience includes a high school diploma or equivalent (associate degree preferred), valid driver’s license, healthcare administration/insurance experience, and progression through Specialist/Senior/Lead levels with increasing years of experience. Maintains patient confidentiality per HIPAA and adheres to Compliance Program requirements.