Lead Online Manager
On-siteKingston upon Thames, England, United Kingdom
EXPIREDKingston upon Thames, England, United KingdomOn-siteFull TimeSenior LevelRetail ServicesLarge
Full TimeSenior LevelLargeRetail Services
Job Summary
Direct a small team to deliver the online delivery operation, ensuring every delivery goes out on time and meets customer expectations. Review data to ensure compliance with processes, plan for key trading activities, and take full accountability for the store overnight by role modelling high standards. Manage people routines including pay, scheduling, training, performance, and employee relations matters such as disciplinaries. Work in a fast-paced environment with early morning shifts from 04:00 – 08:00 for picking items.
Required Qualifications
- Experience leading large teams in a fast-paced, customer-focused environment
- A track record of delivering exceptional customer experiences across complex operations
- Proven success in delivering and improving KPIs
- Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases
- Leadership experience in an operational environment
- Can evidence leading change
Desired Qualifications
- A passionate leader who is consistently ambitious for their customers and colleagues
- Experience of managing managers, in a fast-paced performance focussed environment
- An operator who is comfortable managing alone in the absence of more senior management
- Driven to deliver high performance with a focus on efficiency and engagement
- Confident in the use of data, and understanding / interpreting KPI's or other performance indicators
- Experience of improving KPIs
- Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment
- Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal)
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