Lead Online Manager
On-siteAylesbury, England, United Kingdom
Job Summary
Direct a small team of managers to deliver the online delivery operation, ensuring every delivery goes out on time so customers receive exactly what they need when they expect it. Review data and ensure compliance with processes while planning for upcoming key trading activities and events. Take full accountability for the store overnight, role modelling and coaching for high standards and efficiency. Manage people routines including pay and scheduling, training, communication, performance, absence, and disciplinaries up to dismissal. The department is fast-paced with lots of KPIs, and teams work early mornings with picking usually taking place from 04:00 – 08:00.
Required Qualifications
- Experience leading large teams in a fast-paced, customer-focused environment
- A track record of delivering exceptional customer experiences across complex operations
- Proven success in delivering and improving KPIs
- Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases
- Leadership experience in an operational environment
- Can evidence leading change
Desired Qualifications
- A passionate leader who is consistently ambitious for their customers and colleagues
- Experience of managing managers, in a fast-paced performance focussed environment
- An operator who is comfortable managing alone in the absence of more senior management
- Driven to deliver high performance with a focus on efficiency and engagement
- Confident in the use of data, and understanding / interpreting KPI's or other performance indicators
- Experience of improving these KPIs
- Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment
- Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal)
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