Lead Online Manager
On-site · London, England, United Kingdom
Job Summary
Lead Online Manager directing a small team of managers to oversee the online delivery operation of the supermarket, owning accountability for on-time delivery and ensuring customer needs are met. Responsible for data review, KPI interpretation and driving performance improvements, planning for key trading activities with the store leadership team, and overnight coverage (04:00–08:00). Manages people processes including pay, scheduling, training, communication, performance, absence, and disciplinary actions. The role requires experience leading large teams in fast-paced, customer-focused environments, delivering exceptional customer experiences through operational excellence, and leading change with an inclusive, high-performing culture.
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