Lead Office Services Associate
$56,160–$56,160 year
On-site · Seattle, Washington, United States
Job Summary
Lead Office Services Associate responsible for directing a team of direct reports and coordinating workflow to ensure timely, accurate completion of client requests. Responsibilities include time and absence tracking for direct reports, communicating with clients and managers on job deadlines, escalating operational issues, interpreting client requests and prioritizing/delegating tasks, ensuring high-quality client service, producing required reports on schedule, training new employees on policies and procedures, maintaining logs and documentation, and assisting with setup of conference rooms/equipment as needed. Requires ability to lift up to 50 lbs, intermediate Microsoft Office skills, strong written and verbal communication, attention to detail, confidentiality handling, professional demeanor, independent decision-making, and effective collaboration with clients and team members.
Required Qualifications
- High school diploma or equivalent
- Minimum of 3 years’ experience in office services (preferably in a legal, banking or large corporate environment)
- Experience leading employees in areas of process and policy adherence, and time and absence tracking
- Intermediate computer skills generally using Microsoft Office
- Ability to cultivate and maintain effective working relationships with clients and team members
- Attention to detail with emphasis on accuracy and quality
- Excellent problem-solving skills and ability to escalate to supervisory level as needed
- Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced team environment
- Self-motivated with positive can-do attitude
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