Lead Nightshift Manager
On-siteHarlow, England, United Kingdom
EXPIREDHarlow, England, United KingdomOn-siteFull TimeSenior LevelRetail ServicesLarge
Full TimeSenior LevelLargeRetail Services
Job Summary
Lead and manage a small team of managers overnight to deliver all replenishment activities ready for customers the following morning. Plan for upcoming key trading activities and events by collaborating with store leadership. Oversee people management, including pay, scheduling, training, performance, absence, and disciplinary processes. Take full accountability for the store overnight, modelling high standards, efficiency, and the health and safety of all colleagues. Work full-time hours over four nights (22:00 – 08:00) with a £4,500 premium on top of base salary.
Required Qualifications
- Experience leading large teams in a fast-paced, customer-focused environment
- A track record of delivering exceptional customer experiences across complex operations
- Proven success in delivering and improving KPIs
- Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases
- Leadership experience in an operational environment
- Can evidence leading change
Desired Qualifications
- Demonstrated experience working night shifts in a high-volume, operational environment
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