Lead Member Service Representative
On-siteClemmons, North Carolina, United States
Clemmons, North Carolina, United StatesOn-siteFull TimeSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Process monetary transactions, balance the MSR line daily, and maintain cash drawer security while delivering exceptional member service through face-to-face contact. Handle account entries accurately, assist members with questions, and cross-sell products, with 25% of responsibilities dedicated to sales. Lead by demonstrating strong supervisory skills, training others, and diffusing conflicts professionally to meet established service goals. Ensure thorough understanding of Allegacy behaviors and expectations while maintaining good customer relations.
Required Qualifications
- Two years teller experience
- One-year Fiserv DNA teller system experience
- Ability to handle vault/multiple CDM responsibilities
- Demonstrated leadership and supervisory skills
- Demonstrated organization and planning skills
- Excellent customer service skills
- Excellent interpersonal skills
- Ability to handle conflict in a professional manner
- Ability to diffuse anger quickly and effectively
- Demonstrated ability to train others
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