Lead Medical Receptionist
On-siteEast Hampton, New York, United States
Job Summary
Answer large volume of calls promptly, screen for urgency, and handle inquiries with compassion and efficiency. Oversee Medical Receptionists by managing their daily responsibilities, breaks, and lunch rotations while supervising waiting room flow. Schedule appointments for all providers and new patients, collect and verify demographic information, and record messages accurately. Manage Phreesia blasts, insurance verification, copay collection, and the office pool to ensure timely message handling. Review and maintain provider schedules to ensure productivity, perform Admin Chart Scrub oversight, and preview incoming consults for provider review. Train new employees and address patient-related issues. Rotate weekends or work one weekend day as needed.
Required Qualifications
- High School Diploma
- 2 years medical secretarial experience
- Superior level of secretarial and organizational skills
- Knowledge of medical terminology
- Knowledge of clerical practices and procedures
- Excellent computer skills
- Some knowledge of using an EMR and various other computer applications needed to perform the job
- Excellent communication skills
- Attention to detail and high level of accuracy
- Flexibility with the ability to multi-task
- Team player and the ability to multi-task
- Exceptional interpersonal skills
- Proper phone etiquette demonstrating compassion and patience
- Rotating Weekends
- 1 Weekend Day
- Must be able to lift 20-25 pounds
- Must have manual dexterity to work computer systems and keyboard
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