Lead Mastercam Solutions Architect
$130,000–$130,000 year
RemoteUnited States
Job Summary
Lead Mastercam Solutions Architect responsibilities include establishing gold-standard technical practices and advanced workflows for digital manufacturing while leading and mentoring a team of support specialists and applications engineers. You will partner with sales, strategic government initiatives, and enterprise clients to solve complex technical challenges through expert consulting, solution design, and rigorous software reviews. Daily duties involve commanding the entire Mastercam support architecture by owning incoming requests across digital portals, phone lines, and shared platforms to deliver immediate resolutions, track escalations, and guide client implementations. Additionally, you will evaluate emerging capabilities, define service quality metrics, and measure customer satisfaction to build a world-class support engine. This role supports Phillips Corporation's mission to be the world's best supplier of manufacturing technology.
Required Qualifications
- Mastercam expertise
- Leadership and mentorship capabilities
- Ability to partner with sales, strategic government initiatives, and enterprise clients
- Expert consulting skills
- Solution design capabilities
- Rigorous software review skills
- Incoming support request management across digital portals, phone lines, and shared platforms
- Software escalation tracking
- Client implementation guidance
- Emerging Mastercam capabilities evaluation
- Service quality metrics definition
- Customer satisfaction measurement
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