Lead Logistics CX & Operations Manager

Manage all customer-facing activities to deliver a consistently high-quality experience for new and existing customers within a small/medium cluster. Drive strong relationships with customers while ensuring delivery aligns with brand standards and contributing to commercial pipeline management. Plan and deploy understanding of customer businesses and needs to the Customer Experience Organisation, review team performance to identify service issues, and drive continuous improvement and change management. Deliver agreed sales targets through quote follow-up and assigned internal sales customers, focusing on segmentation drivers.