Lead Logistics Customer Experience & Operations Specialist
On-siteChennai, Tamil Nadu, India
Job Summary
Lead Logistics Customer Experience & Operations Specialist responsible for end-to-end air reverse logistics tasks in a 4PL environment, ensuring timely shipment tracking, milestone updates, reporting, and KPI-focused operational delivery. Responsibilities include managing end-to-end SCM activities, vendor and stakeholder coordination, customer status updates via professional emails, preparing KPI and incident reports, maintaining SOPs and process documentation, and contributing to continuous improvement initiatives. Requires strong execution discipline, attention to detail, and ability to work in a high-volume, deadline-driven setting. Shift from 6PM to 3AM with potential rotation; emphasizes cross-functional collaboration with supply chain, warehouse, and customer teams, plus the ability to escalate and resolve exceptions promptly.
Required Qualifications
- Graduate with 3–5 years of relevant experience in Returns & Reverse Logistics, Freight & Transportation Coordination (air preferred)
- Warehouse Inventory Management
- MS Excel skills mandatory
- Strong written communication skills for customer/stakeholder email handling
- Exposure to SAP transactions (CI, DN, GR, GI, Return Orders, Stock Transfers) and inventory updates
- Ability to manage shipment exceptions and KPI reporting
- Experience with carrier coordination (UPS, FedEx, DHL) and customs processes
- Knowledge of reverse logistics processes including RMA, returns-to-stock, and repair
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.